Contact Us
We're here to help with any questions about our services, privacy concerns, or general inquiries. Please reach out using any of the methods below.
General Support
Response Time: Within 24 hours
Best For: General questions, service inquiries, technical support
Privacy & Legal
Response Time: Within 48 hours
Best For: Privacy policy questions, data requests, GDPR/CCPA inquiries
Business Inquiries
Response Time: Within 72 hours
Best For: Partnership opportunities, affiliate programs, media inquiries
Legal Department
Response Time: Within 5 business days
Best For: Legal notices, Terms of Service questions, compliance matters
Business Hours
Customer Support:
- Monday - Friday: 9:00 AM - 6:00 PM EST
- Saturday: 10:00 AM - 4:00 PM EST
- Sunday: Closed
Please note: Email responses may be provided outside business hours, but phone support (when available) follows the schedule above.
Mailing Address
123 Privacy Lane
Data City, DC 12345
United States
Emergency Contact
Frequently Contacted Departments
Privacy Rights Requests
For GDPR, CCPA, or other privacy rights requests:
Subject Line: "Privacy Rights Request - [Type of Request]"
Required Information: Please include your full name, email address, and specific request details
Data Deletion Requests
To request deletion of your personal information:
Subject Line: "Data Deletion Request"
Verification: You may be asked to verify your identity before processing
Technical Issues
For website problems or technical difficulties:
Subject Line: "Technical Issue - [Brief Description]"
Helpful Details: Browser type, device, and description of the problem
Response Expectations
We strive to respond to all inquiries promptly:
- General Support: Within 24 hours (business days)
- Privacy Requests: Within 48 hours to acknowledge, up to 30 days to fulfill
- Legal Matters: Within 5 business days
- Business Inquiries: Within 72 hours
Alternative Contact Methods
California Residents
California residents with privacy-related inquiries can also visit our Do Not Sell My Personal Information page for CCPA-specific requests.
European Union Residents
EU residents exercising GDPR rights should email privacy@heartandbond.com with "GDPR Request" in the subject line.
Office Locations
Please note: Heart & Bond Search operates primarily as a digital service. Our mailing address is provided for legal and official correspondence. We do not currently offer in-person consultations or have a physical office open to the public.
Social Media
While we maintain a presence on social media platforms, email remains the most reliable method for customer support and official inquiries. Social media messages may not receive immediate responses and should not be used for urgent matters.
Feedback and Suggestions
We value your feedback and suggestions for improving our service:
Subject Line: "Service Feedback" or "Suggestion"
Thank you for contacting Heart & Bond Search. We appreciate your interest in our services and look forward to assisting you.